How can I reach Cloudry?
If you have any questions, we’re here for you! Our customer support team is available 7 days a week to help.
📧 Email: support@cloudry.com
How long will it take to receive a response?
We reply to all inquiries within 24–48 hours.
How do I choose the right size?
Each product page includes a detailed size chart to help you find your best fit. If you’re between sizes, we recommend sizing up for extra comfort.
The size I need is out of stock. What should I do?
If your size is sold out, simply enter your email on the product page under “Size not in stock?” and we’ll notify you as soon as it’s available again.
How does Cloudry underwear keep me dry?
Cloudry uses a 4-layer protective system that:
Wicks away moisture to keep you fresh.
Absorbs and locks in leaks for worry-free wear.
Provides a leakproof barrier for all-day confidence.
Features soft, breathable fabrics for maximum comfort.
Are Cloudry undies reusable?
Yes! Cloudry is washable and reusable, saving you money and helping reduce waste compared to disposable products.
What materials are used in Cloudry underwear?
Our underwear is crafted from premium cotton and spandex blends—soft, breathable, and designed to move with your body.
Can I wear Cloudry every day?
Absolutely. Cloudry is designed for everyday comfort, whether for light bladder leaks, daily freshness, or period protection.
Can I wear Cloudry during workouts?
Yes! The breathable, moisture-wicking fabrics are perfect for exercise, giving you reliable protection without bulk.
Is Cloudry suitable for pregnancy?
Many women find Cloudry helpful during and after pregnancy. However, we always recommend consulting your healthcare provider.
What payment methods do you accept?
We accept Visa, Mastercard, Amex, PayPal, Apple Pay, and Google Pay.
Can I cancel or change my order?
We begin processing orders immediately, so changes or cancellations aren’t possible. If something doesn’t fit, don’t worry—you can return or exchange it.
Will I receive an order confirmation?
Yes! You’ll receive a confirmation email right after purchase, followed by a tracking number once your order ships.
What if I entered the wrong shipping address?
We can’t guarantee changes once an order is placed, but please email us at support@cloudry.com right away, and we’ll do our best to assist.
Where do you ship?
We currently ship to the USA, Canada, Australia, and New Zealand.
What are the shipping costs?
We offer FREE shipping on all orders.
How long does shipping take?
Processing takes 1–3 business days, and delivery typically takes 4–8 business days, depending on your location.
How do I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also track your package on our Track My Order page.
I haven’t received my order. What should I do?
Check your spam/junk folder for tracking emails. If you still don’t see an update, contact us at support@cloudry.com and we’ll assist you.
What is your return policy?
We offer a 14-day return window from the day your order arrives. Items must be unworn, unwashed, and in original packaging.
Do you offer free returns?
Return shipping costs are the customer’s responsibility.
How do I start a return or exchange?
Email support@cloudry.com with your order number and reason for return. We’ll send you easy instructions.
How long does it take to receive a refund?
Refunds are processed within 10 business days once we receive and inspect your return.
What if I receive a damaged or defective item?
Contact us at support@cloudry.com with a photo, and we’ll send a replacement.
What happens if my order doesn’t fit?
We’ve got you covered with our Perfect Fit Guarantee—if your first pair doesn’t fit, we’ll send you a replacement for free (no return required).
If you couldn’t find the answer you’re looking for, we’d love to hear from you.
📧 Email: support@cloudry.com
At Cloudry, we’re here to give you the comfort and confidence you deserve—every day. 🤍
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